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Exchange Policy

urbanGabru.in hopes that you never have to cancel or return a product. At the same time, we would be there to help you whenever you do so due to certain circumstances. As a first step we are laying out our cancellation and return policy to take care of your hassles.

Order has not been shipped yet:

Any order which has not been shipped can be cancelled partially or fully. The amount paid by you (if it is a prepaid order) would be refunded to you and should reflect in your account in 7-10 days.

Order was damaged when received:

We take utmost care while packaging to ensure that the product reaches you the way you had seen it on our website. However, due to situations beyond our control, the items delivered might get damaged in transit. We would be more than happy to replace or cancel your order under such circumstance. We would request you to let us know of the damage the day you receive it.

Incorrect items received:

We are proud of the robustness of our fulfilment process and the right shipment would reach the right person at the right place. In case you receive items that are different from the ones you ordered, we will have the incorrect items picked up from your house. We will also be shipping the right items to you at our earliest.

Any other reasons for cancellation or return would be handled on a case to case basis.

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What can I return?

You may request returns for most items you buy from Amazon.in, except those that are explicitly identified as not returnable. For details of time frame for requesting returns please refer to our returns policy.

When will I get my refund?

Refunds back to Credit Cards, Debit Cards, Net Banking or Bank Accounts (NEFT) are fully refunded within 3-5 days after we receive and process your return. Refunds in form of cheques can take 10-12 business days to arrive via post. Refund in the form of Gift Cards can take 1 business day.

Does Urban Gabru do replacements?

Urban Gabru offers free replacement for FBA orders including Kindle. Follow the steps in the Return Center to request a replacement for your FBA order.