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FAQ
You can place your order in a few simple steps –-
• Step 1: Click the “Add to cart” button on the products you wish to purchase and they will be added to your shopping bag
• Step 2: Register with urbangabru by clicking on the “Account” button on the top right hand corner of the page and clicking on “Register”
• When you register for your urbangabru account, you can enter all your details including your address and phone number on to your account page and it will be recorded for future purposes!
• While this registering step is optional, we highly recommend that you do create a urbangabru account. You will be able to rate and review products, avail members-only coupons/offers, and more!
• Step 3: You can then click on your shopping cart in the top right corner of the page. To receive additional discount on your order, coupon codes are pre applied (if any) to your cart.
• Step 4: Either you can “Continue shopping” or click on the “Checkout” button to proceed to the next steps.
• Step 5: Provide us with your email address, shipping address and payment details. Finally, click on “place order” to go ahead.
• Step 6: Once the order is placed, you will see a confirmation page with an order number. Also, we will send you an email and SMS confirming your order.
• Step 7: Enjoy your urbangabru order!
Returns/ refunds will not be accepted under the following conditions:
• Product is damaged due to misuse/overuse
• Returned without original packaging including, price tags, labels, original packing, freebies and other accessories or if original packaging is damaged
• Serial Number is tampered
• Defective products that are covered under Seller/Manufacturer’s warranty
• Product is used or altered
• If request is initiated after 3 days of order delivery
Our shipments go through rigorous quality check processes before they leave our warehouse, however there is a slight possibility that the product could get damaged during shipment. If you have received an item in a damaged/defective condition or have been sent a wrong product, you can follow a few simple steps to initiate your return/refund:
Step 1: Contact our Customer Support team via phone (9920174722) or email ([email protected]) within 3 business days of receiving the order.
Step 2: Provide us with your order ID details and your request to return/replace/refund the defective/wrong items in your order.
Step 3: In this case, we will be responsible to pick up this item from you. In case of a wrong product, we will initiate the refund or replacement process only if the products are received by us unused and in their original packaging with their seals, labels and barcodes intact.
Note: If it is a case of replacement, it is subject to the availability of stock. In the case that a replacement may not be available, we will refund you the full amount.
The order can only be cancelled before the order status is shipped. Just visit the 'My Orders' page in your account/profile and hit the 'cancel order' button.
We're happy to let you know that all of our orders are dispatched in two days.
After placing an order:
If you've already placed your order with us, you can check the estimated date of delivery of your shipment by going to My Orders > Select your order > View order details > Track shipment.
We are pleased to say, 95% of our orders are delivered within 4-6 days from the date of order.
• Once our system processes your order, your products are inspected thoroughly to ensure they are in a perfect condition.
• After they pass through the final round of quality check, they are packed securely and handed over to our trusted delivery partner.
• Our delivery partners then bring the package to you at the earliest possible
• You receive a SMS on the day when your products are out for delivery
• In case, they are unable to reach your provided address or at a suitable time, they will contact you to resolve the issue.
• Tracking options are also available in the 'My Orders' section of your account
Urbangabru offers you several easy to use payment options. You name it and we have it!! These include:
1. Debit and Credit Cards (Visa, MasterCard, Maesrto & Amex)
2. Net banking (with over 30 banks)
3. Cash on Delivery
4. Wallet options from Paytm, We'll keep adding more as and when available.
Post confirming your order at the time of Check Out, you are directed to a payment page where by default, any credits in your accounts will be used while paying for your order. If you do not have enough credits , you can pay the remaining amount using any other form of online payment. Credits can only be used for prepaid orders.
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